Updated 23rd November, 2020
Last step – Coronovirus roadmap to reopening
Please find attached link with guidelines for current restrictions for Victoria here
Travel is now allowed in Victoria. Accommodation is open and we can accept group bookings of a household and up to 15 guests.
We have also included below a summary of restrictions we thought might be useful for our guests. For full current restrictions please visit the DHHS website, link above x
- As restrictions ease, it’s important that we act to keep ourselves and others safe. These actions below can help protect you from coronavirus (COVID-19).
- Stay safe by washing your hands regularly, having a face mask with you and wearing it when required, coughing and sneezing into your elbow, and keeping at least 1.5 metres from others.
- Keep your friends and family safe by meeting outdoors. There is a lower risk of spreading coronavirus (COVID-19) between people if you are outdoors.
- Face masks must be worn indoors (for example, in the supermarket or on public transport). A mask is not required outdoors if you can keep 1.5 metres distance from others. Face masks must be worn by all Victorians when they leave home, unless they have a lawful reason not to wear one or are outside and can keep 1.5 metres distance.
- Venues and facilities have specific requirements such as operating with a COVIDSafe Plan, density limits (maximum numbers of people allowed in a space), cleaning and record keeping – please respect these.
If you have symptoms of coronavirus (COVID-19) get tested and stay home. Stay at home if you feel unwell.
Face masks remain mandatory in some settings, unless you have a lawful reason not to wear one
- face masks are no longer mandatory when you are outdoors, if you can stay 1.5 metres away from people that you don’t live with.
- use of face masks outdoors is required if you are unable to stay further than 1.5 metres away from people you don’t live with, such as at public transport stations, outdoor markets, walkways and thoroughfares.face masks remain mandatory when indoors – for example the supermarket or on public transport
- you must continue to carry a face mask with you at all times.
Seeing friends and family
- leave home – no restrictions on reasons to leave home or distance but stay safe.
- public gatherings – up to 50 people outdoors.
- visitors to the home – up to 15 visitors per day, can be from different households.
Shopping, eating and drinking out
- restaurants, cafes, pubs, bars and nightclubs can open for outdoor and indoor seated service of food or drink. Indoor seated service for up to 150 people depending on the size of the venue. Outdoor seated service for up to 300 people (with a total venue limit of 300). Nightclubs may open for seated service only. There is no limit on the size of the group you can sit or dine with.
- for hospitality venues with less than 200sqm of floorspace indoors, the two square metre rule should be applied indoors with up to of 50 patrons allowed. QR codes must be used for venues using the small indoor venue density quotient. For venues with 200sqm of indoor floorspace or larger, the four square metre rule must be applied with up to 150 patrons allowed.
- retail – all open.
- beauty and personal care – clients can remove their masks for services such as facials, beard trimming and facial waxing, tattoos and piercings. Masks should only be removed for the duration of the service. Beauty and personal care services can be provided to clients in the home.
Entertainment, leisure and travel
- travel within Victoria – allowed.
- entertainment – indoor and outdoor venues open with the four square metre rule applied and patron caps. Staged return to events. Large events considered on an individual basis, based on requirements and epidemiology at the time.
- bands and music subject to venue limits and COVIDSafe requirements.
- casinos open with patron limits. Electronic gaming venues with up to 150 per venue with every second gaming machine disabled. There is no longer a limit on the time you can spend in a gaming venue.
- karaoke bars – open with patron limits of up to 150, the four square metre rule applied, and group sizes of 20
- arcades, bingo centres and escape rooms can open for up to 150 people. Smaller venues will have fewer people. Groups limited to 20.
- amusement parks – open with four square metre rule applied, limits on groups and the number of patrons.
Our cancellation policy
If you would like more details about our cancellation policy I would like to refer you to our terms and conditions here, but would highlight these two points for your information.
‘If travel is restricted during the time of your booking, Ocean Blue Coastal Retreats agrees to offer a full fee-free credit or future date change to apply at the same property as the current booking or a full refund. This policy will apply within the 7 days leading to booking, cancellations further out than 7 days will incur normal cancellation policies.’
‘Bookings made via 3rd party websites with held payments (AirBnB, Stayz) will incur the cancellation policy of the website booked. You will need to contact the 3rd party website to rearrange a booking or request a refund.’
Our housekeeping and cleanliness policy
All of our properties are professionally cleaned by our own team of housekeepers who have a very detailed cleaning process using commercial grade products. In addition to our usual high standard of clean our team has been instructed to focus around high touch areas including key safes, door handles, remote controls, light switches etc.
We have decided to include hand sanitiser for guests to use in the property.
All linen and towels are laundered in our commercial laundry (All Washed Out). Linen is washed between 34-65 degrees (depending on the items). Towels are tumble dried at over 70 degrees and all sheets, pillowcases and doona covers are dried from wet through a 160 degree roller iron. Commercial laundry detergent ensures the highest level of cleaning.
We will now include one hand towel per guest so that each guest has their own towel to use during their stay.
Pool & Spa Hygiene
Current government guidelines state not to use spa facilities. It is possible to use a swimming pool, though for up to 20 people and as long as social distancing rules are followed.
Pools and spas continue to be maintained by our pool technician who has sought advice and recommendations from the Mornington Peninsula Shire in light of the Covid-19 pandemic and have been assured that all servicing carried out meets or exceeds these recommendations. For your peace of mind, we have listed below what is involved with these services.
Pool & Spa Servicing
- Check and adjust water level
- Chemically treat and high pressure clean cartridge filters
- Backwash sand filter – where fitted
- Brush pool/spa walls and vacuum floor
- Clear skimmer basket and pump lint pot – where fitted
- Conduct full water chemical analysis and adjust where necessary.
- Clean surrounding area
- Test all systems and equipment
- Ensure water sanitizer level is correct
In the interests of your health and well-being it is strongly recommended you observe the following when using spas and pools:
- Shower and wash thoroughly with soap before entering the pool or spa
- If you have any type of infection please consider the health of others by not using the pool or spa
- Avoid swallowing water whilst using the pool or spa
- Please do not allow pets to swim in the pool or spa
We will continue to monitor developments and receive advice from the government, and will update this information on an ongoing basis.
Please be assured that we are making every effort to ensure your safety and comfort, but do ask that you to take into consideration that we are working with all of the information available to us during this unusual time. We very much hope you will enjoy your stay, whilst also adhering to government guidelines, and do want to remind you that coming to stay is at your own responsibility and risk.
If you have any queries please do get in touch via email and we will get back to you as soon as possible. firstname.lastname@example.org